Cisco Unified Contact Center Enterprise (UCCE) (Networking Technology: IP Communications)
Free Download Cisco Unified Contact Center Enterprise (UCCE) (Networking Technology: IP Communications) pdf format
by
Product Details
- Paperback: 312 pages
- Publisher: Cisco Press; 1 edition (July 16, 2011)
- Language: English
- ISBN-10: 1587141175
- ISBN-13: 978-1587141171
Book Description
Cisco Unified Contact Center Enterprise (UCCE)
The complete guide to managing UCCE environments: tips, tricks, best practices, and lessons learned
Gary Ford
Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment.
The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator’s view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics.
You’ll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems.
